Thursday 19 January 2017

Consumer's court in Noida and Chandraneel Modular Kitchen

Consumers court is non-functional in District Gautam Budh Nagar. The state of Uttar Pradesh is ruined by Anarchy. People are helpless. We are constantly cheated and no where to go to. The police never helps and here I recount the state of Consumer's court.

I drove 25 Km to go and file my following case against a company who cheated me of huge amount of money. First the court employees wanted me to take a paid lawyer. When I insisted that it is not needed, they did file the case and I suspect that they did not proceed with it due to some favours received by the respondent party. Never anything was proceeded in this case and they may have marked my absence and cheated me by not informing me.
Here are the details. May be this blog can help people not to be cheated by this company.
Since I live partly in Germany, I would like to inform my Indian people that this company really cheated fully and charged 30 percent more than what I would pay in Germany with 40 percent low in quality and workmanship.

 If the government is honest towards its people who vote it to power, such a company should shut down. They work without any expertise, just anybody sits there, hire some labour and start making huge amounts of profits by cheating public. My picture clearly show how badly the work is done and that MS Nilima did not know her job and she hired the non-experts to make her huge profits.

Case of cheating and by Chandraneel Modular Furniture (P) Ltd. Dealing person: Mrs Neelima Lad
A-70, Sector 4, Noida 201301
Complainant: Dr. Mrs Vinod Verma, A-130, Sector 26, Noida

Here are the series of events of this case and my prayer to the Honourable consumer court of District Gautan Budh Nagar.

1.      First hand written estimate given on 10.1. 2014. (document attached) to me by Ms Nilima Ladd in her office. An advance of 2500 Rs (cash) was taken one week before this date for making the map. This money was to be deducted from the kitchen price.
2.      Computerised  agreement was given on 31.1.2014 and on the top of it was written ‘estimate’ for 210550 Rs (two lakh, ten thousand five hundred and fifty rupees).
3.      One Lakh (12.2.2014 and 26.2.2014 two cheques of 60000 and 40000) was taken as advance for the kitchen and I was told that the rest should be paid in cash (copy of the payment from bank book attached)
4.      No receipt was issued for this money throughout the year and neither any work was done. I was told on the phone that Mrs Ladd was away to America. No receipt was issued for my amount received despite my demanding it again and again.
5.      After great persistence, the first delivery of boxes was done in 26.2.2015 (one year after taking one Lakh) and was first time the receipt was issued for only 44255 Rs. (document attached). Mrs Nilima Ladd wanted this money in cash (not in cheque) and did not want to deduct from the one lakh advance paid one year ago. She really troubled and harassed me to pay her more money at this stage which I refused to pay.
6.      Work was done in bits and pieces and finally in August 2015 I was strict with Mrs Ladd to get the work finished. She demanded 47500 Rs, (again in cash) before next step which was paid but got no receipt at the time of payment. I was warned to keep the similar amount ready on delivery of shutters which were delivered in October.
7.      After having received the final payment, (a total of 218085 Rs) she provided me with four more receipts (Five receipts attached). Combinations of the total five receipts was strange, some correct with Vat and the others not. She did the splitting on her own without any regard to the time span, vat and income tax.
8.      Here are the details of the money taken and receipts given:
2500 Rs   Taken in January 2014. No receipt given but written on the handwritten first estimate.
100000 Rs taken in Feb. 2014, receipts given 18 months later
45000 Rs in August 2015
45000+ 44255+ 30240 Rs in October 2015 until 12 October
Receipts issued: Documents attached
1.      26.2.2015                      44255 Rs  correct with vat
2.      20.8.2015                      45000 Rs  simple receipt
3.      12.10.2015                    51090 Rs  correct with vat
4.      12.10.15                        30240   Rs correct with vat
5.      12.10.15                        45000   Rs  simple receipt
Until mid October 12, 2015, Mrs Nilima Ladd had received from me a total amount of two lakhs eighteen thousand and eighty five 218085 Rs. but still she did not want to finish the work and was asking me to pay 32500 more and that too before finishing the work. She left without completing the kitchen and the complimentary furniture she has promised. Here are some whatsapp messages of oppression demanding the above undue amount from me to complete my kitchen.         
 [28/10 13:28] Nilima: Vinodji , To complete the work of ur kitchen , we can have a via media because I also wanted to end this issue ! I will send Baiju with the material to complete the remaining work ! Before starting please pay him 25000/- & remaining after completion ! If this sounds good to u then please let me know ! It will 
[27/10 09:15] Nilima: Remaining work is not more than 5000/- ! I am asking you to pay 25000/- ! I have to take 32500 /- l would like to complete ur work as early as possible ! Pl tell me according to u what is left ?
[27/10 09:25] ayurvedavv: You have given me hell earlier by taking advance payments quoting that i have signed the contract with you for this mode of payment. Now you are cheating me by asking to pay more.

Charges against Chandraneel Modular furniture and kitchen (Owners Ms Neelima Ladd and her husband.
1. This company has cheated me hugely by over charging and charging double for everything.
v The company took one Lakh advance and did not supply me anything until for one year.
v The company has been torturing me each time by not doing my work and all their workers were busy when I had time to get work done. At my age, I had to live with an improvised kitchen one floor high for two years due to this company’s carelessness and greed.
v After charging an exaggerated sq. foot price(1450 per sq. foot as compared to even the present market price of 1300 sq foot for this kind of material), the company charged extras which a  sq foot price includes. Extras for delivery, installations, legs, organiser, ply, drawers, etc. Innotech drawers, which cost about 3500 Rs per piece is charged as 10,000 Rs, which is more than double the amount even what is they charge in Germany. Over all, the company charged me 100% more than the actual price of the kitchen.
v Promised a tall storage unit and simply made a cupboard without accessories (photograph supplied)
v The company did not supply to me the accessories for the other units as well which is part of the sq foot price. At a rate of 1300 sq. foot, in a kitchen of this size in the market, 8 to 10 accessories are supplied by most dealers. I had to buy my own dustbins and other accessories. One single organiser was supplied and is charged extra for 4500 Rs. The other two organisers I had to buy myself.
v Three glass units are fixed and I am charged for six for 2500 Rs each.
v The soft closing doors do not close properly as the company cheated on the hinges by putting one smaller hinge and one correct hinge.
v The company had promised me two kitchen cabinets for my upstairs kitchen in the mentioned price and it is written on the handwritten agreement by Mrs Nilima Ladd. They did not supply.
v The company did not finish my kitchen and instead started further torturing me to pay them 32500 Rs. more without any reason. (The evidence from whatsapp message is provided above).

2. The company has no proper technical expertise and has made gross technical errors. Mrs Nilima Ladd dealing with my kitchen has apparently no technical knowledge and just depended upon average carpenters. Mrs Ladd took me several times to Home Town and copied their kitchen designs. She assured me that she will provide me the quality I saw there. She could not do that and there are numerous technical errors.
v There were huge gaps between the furniture and the wall (photographs supplied)
v The kitchen sink and its tap were not made according to the drawing they supplied initially.  The tap is put too low and as compared to the height of the sink, which was increased later. Therefore it is hard to wash a big cooking pots and pans without banging into the tap. (photograph supplied)
v There is no connection between the organisers and the doors as it should be in a modular kitchen. The drawer organiser does not open or shut properly and is not soft closing as was promised to me after seeing Home Town Kitchens.
v The two sides of the doors are not at the same level (photograph supplied).
v The handles are of the lowest quality and will not be able to wear the weight and frequency of the doors, especially those of innotech drawers.

Prayer to the Honourable Court

1.      It is requested to the Honourable Court to punish appropriately the above quoted Private Ltd. company for cheating, forgery, financial irregularities and for leaving the work incomplete, therefore also denying the guarantee for the kitchen for one year.
2.      It is requested to the Honourable court to get me back at least 1 Lakh excess charges from the above said company.
3.       It is requested to the Honourable court to let the company pay me the compensation for the financial exploits and the delay and torture the company has subjected me to for nearly two years due to the lack of appropriate kitchen. They have tortured me and exploited me financially due to my being an elderly woman and alone.

Dr. (Ms) Vinod Verma + address and telephone was written here.

 For the price of long unit, I was given a simple cupboard
 The shutters cannot close properly as they are not aligned. Soft closing becomes useless
 Bad craftsmanship and clumsy work for a price much more than Germany

 Gap between tap and sink too little